Privacy Policy

Except where stated otherwise, the term “hangTag” or “we” will be mean Hangtag LLC and its subsidiaries, successors and assigns. As an organization carrying on business throughout the United States and Canada, hangTag’s privacy and data security practices are designed to comply with a large collection of applicable laws and regulations. hangTag knows that our customers care how information about them is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Policy explains the treatment of personal information that we collect, use or disclose when you use our hangtag website, mobile application and related online products and services (collectively, the “Services”).

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Our Responsibilities

hangTag’s responsibilities to our clients and customers include the following:

Accountability

hangTag is responsible for all Personal Information (as defined below) it collects or otherwise receives during the entire life cycle of that information up until its destruction. This accountability extends to third parties to whom hangTag discloses the same information for business purposes. hangTag’s Privacy Officer is directly responsible for the appropriate use and protection of this Personally Identifiable Information, and can be contacted at privacyofficer@hangtag.io.

Consent

hangTag will only collect, use or disclose your Personal Information as set out in this Policy except where otherwise permitted or required by law. Should you wish to withdraw your consent to the use of your Personal Information, please contact hangTag’s Privacy Officer.

Limited Collection

hangTag will only collect Personal Information necessary for the purposes specified for that transaction, for other purposes as contemplated by this Policy or as authorized by law.

Accuracy

hangTag will attempt to ensure the Personal Information we maintain about you is accurate and up to date to most efficiently provide services to you without interruption. Should you believe the information is inaccurate or incorrect, please contact the Privacy Officer with your corrections.

Safeguards

hangTag commits to providing safeguards and controls to protect your data’s security in both paper and electronic format. hangTag will take reasonable measures to protect your Personal Information from unauthorized access, use, disclosure, duplication, and modification while under our control. When hangTag no longer requires the use of your Personal, hangTag will take reasonable measures to securely destroy the data.

Individual Access

You have the ability to access your Personal Information held by hangTag or third parties providing services to hangTag. If you would like to know the information about you that hangTag holds, please submit a request in writing to hangTag’s Privacy Officer. Once received, the Privacy Officer will review the request and respond.

Please note that there are situations where hangTag may not be able to release your Personal Information in certain formats. For instance, security reasons or potential infringement on the Privacy rights of others may sometimes prohibit the disclosure of your Personal Information.

Openness

hangTag will always do its best to ensure our privacy practices are open and transparent to all interested parties. Any questions as to our practices can be directed in writing to the Privacy Officer. All concerns will be investigated and the results communicated to you once complete.

Our Commitment

hangTag’s Privacy Policy is in place to help our customers and clients understand how their Personal Information is used and protected and we want to ensure you’re satisfied with these practices by providing as much information about them and providing a conduit to open discussion. Please contact our Privacy Officer with any questions or concerns you may have.

What is Personal Information?

“Personal Information” means information about an identifiable individual, other than an individual’s business or employment contact information, such as name, title, business address and business telephone number. Personal Information used by hangTag may include:

  • Name
  • Mailing address and email address
  • Bank account number, for pre-authorized bank payment option
  • Credit card number, for pre-authorized credit card payment option
  • Vehicle make and model, and license plate number
  • Personal account identifiers, such as customer numbers, sign-up codes, and permit or access device data

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of the Services, fill out a form, make a purchase, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, vehicle information (e.g. make, model, color, year, and license plate number), credit card information, parking preferences and requirements, and any other information you choose to provide.

Information We Collect Automatically When You Use the Services

When you access or use our Services, we automatically collect information about you, including:

  • Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.
  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
  • Location Information: We may collect information about the location of your device when running our mobile applications or otherwise consent to the collection of this information. For more details, please see “Your Choices” below.
  • Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us provide our Services, improve our Services and your experience, and provide you with personalized information and advertisements. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Your Choices” below.

Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect through our Services.

Use of Information

We may use information about you for various purposes, including to:

  • Provide, maintain and improve our Services;
  • Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices,
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about products, services, offers, promotions, rewards, and events offered by hangTag and others, and provide news and information we think will be of interest to you;
  • Monitor and analyze trends, usage and activities in connection with our Services;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of hangTag and others;
  • Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
  • Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
  • Link or combine with information we get from others to help understand your needs and provide you with better service; and
  • Carry out any other purpose described to you at the time the information was collected.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants, our partners, and other service providers who need access to such information to carry out work on our behalf;
  • With Facility owners, operators, and administrators to the extent required to manage the Facilities where you park and to deliver services that you use;
  • With third party providers of product and services that you choose to access through our applications and service;
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of hangTag or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • Between and among hangTag and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and
  • With your consent or at your direction.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Security

hangTag takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Transfer of Information to the U.S. and Other Countries

hangTag is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.

Your Choices

Account Information

You may update, correct or delete information about you at any time by logging into your online account or emailing us at support@hangtag.io. If you wish to delete or deactivate your account, please email us at support@hangtag.io, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Location Information

When you first launch any of our mobile applications that collect location information, you will be asked to consent to the application’s collection of this information. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, our mobile applications, or certain features thereof, will no longer function. You may also stop our collection of location information by following the standard uninstall process to remove all of our mobile applications from your device.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails or text messages from hangTag by following the instructions in those emails or text messages. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacyofficer@hangtag.io.

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